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Preparing Your New Year Business Resolutions

  It looks like 2008 will finally come to an end soon.  And, what a year it has been!   I know many of you are thinking about your New Year Resolutions this week.  And because you are entrepreneurs,...

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Creating Your Business “What Not To Do” List

  There are many of you reading my little business blog—some now from the Chicago Tribune.  They’ve started picking up on some of my posts via a blog syndication network.  Welcome all new readers.   I...

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Are you doing business with GHOSTS?

  It was just before Christmas.  Like all other shoppers going through the motions, I had stopped by a gift shop after work to pick-up a few last minute items.  My destination was a small but...

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What goes in the box? Why it matters in e-commerce.

  I’ve been working with a number of e-commerce clients lately and this question seems to come up often.  If you’re selling tangible products online, it’s not enough these days just to ship an order...

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Why Evil Corporate Deeds Will Not Go Unpunished

  IT NEVER FAILS.   Bad economic conditions always lead to poor customer service.   Don’t ask me why this happens but it always does.  Whenever companies (mostly large ones) are faced with tighter...

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A “Failure to Commit” To Business Strategies

    After working with both large corporations and small businesses, there are a number of distinct differences I have noted when it comes to executing marketing strategies.   One glaring example is...

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Before You Start…Walk The Track First.

A NASCAR driver might walk the track before he gets behind the wheel on race day. An Olympic sprinter might walk the track before he lunges out of the block as the starting pistol goes off. WHY DO...

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Who Feeds Your Children? Who Can Feed Your Children?

I have business executives asking me all the time about time management and priorities.  As a business executive myself, believe me when I tell you that this is something I am working on as well....

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Focus on what you can control in 2012.

Movie ticket sales hit a 16-year low in 2011. The theater industry attributes higher prices and the prevalence of new platforms to view movies.   I certainly believe this is true and I am certain that...

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The Customer Service Business Lesson From Empty Booths

Recently, I took my family of four to a popular neighborhood restaurant. The place was about half full. The host/waiter escorted us to a small corner table. I asked if we can sit at one of the empty...

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I am one loyal GHOST.

I’ve been going to the same Super Cuts for over 15 years. They know me by my first name. All of the hair stylists recognize me and they always make me feel welcome. During the Great Recession, I saw...

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What Came First, the Chicken or Customer Service?

My kids and I went to an El Pollo Loco the other day to pick-up some dinner. There was no one in line. We walked up to the cash register to order and the Manager (in the white corporate dress shirt)...

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Successful businesses do this really well.

Thanks to Groupon and other group deal web sites, I’ve been to a number of business establishments once. Why just once? In most cases, we got what we came for and so so service–what you might expect...

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